Customer Support Representative - phone and chat support (Reno, NV)

Harborlight Clear Legal Group is looking for a Customer Support Representative. The job centres on phone and chat support for trust accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Reno. • We reply to every applicant.