Customer Support Representative - phone and chat support (Reno, NV)

We are growing our team at Clearpath Quill Facilities Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.