Customer Support Representative - phone and chat support (Reno, NV)

Foxglove Beacon Water Authority supplies drinking water and treats wastewater for Reno and nearby communities. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Reno. • Applications are reviewed on a rolling basis.