Customer Support Representative - phone and chat support (remote)

Silverline Bridge Arts Center Group is a cultural organisation in Charlotte presenting exhibitions and performances, and we need a Customer Support Representative to lead our phone and chat support. We run on creativity, deadlines and a lot of goodwill. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.