Customer Support Representative - phone and chat support (remote)

We are growing our team at Greenridge Quarry Arts Center and adding a Customer Support Representative whose main responsibility will be phone and chat support. Everyone pitches in on show days. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in New Orleans. • We reply to every applicant.