Customer Support Representative - phone and chat support (remote)

Amberfield West Energy is looking for a Customer Support Representative. The job centres on phone and chat support for hardship programmes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Jackson. • We will tell you what to expect at each step of the hiring process.