Customer Support Representative - phone and chat support (remote)

We are growing our team at Summit Quarry Telecom Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 50 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Tulsa. • Applications are reviewed on a rolling basis.