Customer Support Representative - phone and chat support (remote)

Amberfield Umber Legal Group is looking for a Customer Support Representative. The job centres on phone and chat support for court deadlines, and it would suit someone who likes steady, practical work. You would join a large organisation of about 871 people, working mostly from home. What you will do • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Little Rock. • We reply to every applicant.