Customer Support Representative - phone and chat support (remote)

We are growing our team at Greenridge Ashton Legal Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Honolulu. • Applications are reviewed on a rolling basis.