Customer Support Representative - phone and chat support (remote)

We are growing our team at Northwind Glen Foods Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Shifts are steady and overtime is planned. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with allergen controls. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Phoenix. • We reply to every applicant.