Customer Support Representative - phone and chat support (remote)

Bright Granite Water Authority supplies drinking water and treats wastewater for Savannah and nearby communities. We are hiring a Customer Support Representative to take on phone and chat support. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Savannah. • We will tell you what to expect at each step of the hiring process.