Customer Support Representative - phone and chat support (remote)

We are growing our team at Bluepeak Pike Insurance and adding a Customer Support Representative whose main responsibility will be phone and chat support. Claims teams work together and share what they learn. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.