Customer Support Representative - phone and chat support (remote)

We are growing our team at Northwind Cedar Legal Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including client files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with client files. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Boston. • We will tell you what to expect at each step of the hiring process.