Customer Support Representative - phone and chat support (remote)

We are growing our team at Stonegate Umber Banking Services Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. We promote from within and train well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Buffalo. • We reply to every applicant.