Customer Support Representative - phone and chat support (remote)

Silverline Iron Housing manages affordable housing communities across Providence, and we need a Customer Support Representative to lead our phone and chat support. We value patience and follow-through. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent assistance. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with an occasional day on site in Providence. • We reply to every applicant.