Customer Support Representative - phone and chat support (remote)

Bright Junction Press prints books, catalogues and packaging from its Providence plant. We are hiring a Customer Support Representative to take on phone and chat support. Many of us have been here for ten years or more. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Providence. • We reply to every applicant.