Customer Support Representative - phone and chat support (remote)

Nova Oak Banking Services provides everyday banking and small-business lending around Dallas. We are hiring a Customer Support Representative to take on phone and chat support. We promote from within and train well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with deposit accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Dallas. • We will tell you what to expect at each step of the hiring process.