Customer Support Representative - phone and chat support (remote)

Silverline Meadow Markets operates grocery and general-merchandise stores around Chicago. We are hiring a Customer Support Representative to take on phone and chat support. Managers started on the floor. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with store inventory. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Chicago. • Applications are reviewed on a rolling basis.