Customer Support Representative - phone and chat support (remote)

Redstone Quill Transit Planning is looking for a Customer Support Representative. The job centres on phone and chat support for ridership counts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.