Customer Support Representative - phone and chat support (remote)

Bright Ivory Foods is a Cleveland food manufacturer supplying grocers and food-service customers. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 12 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production batches, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Cleveland. • Applications are reviewed on a rolling basis.