Customer Support Representative - phone and chat support (remote)

Foxglove Linden Legal Group provides legal services in New Orleans across employment, housing and small-business law. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 77 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including document review, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in New Orleans. • We will tell you what to expect at each step of the hiring process.