Customer Support Representative - phone and chat support (remote)

We are growing our team at Lumen Amber Insurance and adding a Customer Support Representative whose main responsibility will be phone and chat support. We invest in training for new adjusters. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Little Rock. • We will tell you what to expect at each step of the hiring process.