Customer Support Representative - phone and chat support (remote)

Westbrook Vale Housing manages affordable housing communities across Milwaukee, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with lease compliance. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Milwaukee. • We will tell you what to expect at each step of the hiring process.