Customer Support Representative - phone and chat support (remote)

Amberfield Willow Property Management is a Anchorage property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with a monthly team day in Anchorage. • We will tell you what to expect at each step of the hiring process.