Customer Support Representative - phone and chat support (remote)

We are growing our team at Silverline Cedar Hospitality Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Promotion from within is common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Indianapolis. • We reply to every applicant.