Customer Support Representative - phone and chat support (remote)

We are growing our team at Harborlight Junction Water Authority Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 38 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.