Customer Support Representative - phone and chat support (remote)

We are growing our team at Nova Summit Medical and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 297 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Albuquerque. • We will tell you what to expect at each step of the hiring process.