Customer Support Representative - phone and chat support (remote)

Redstone Wilder Press is a printer and publisher in Miami serving local and national clients. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 127 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.