Customer Support Representative - phone and chat support (remote)

Harborlight Quill Civic Services works with county and city offices around Spokane, and we need a Customer Support Representative to lead our phone and chat support. We follow procedures carefully and explain them clearly. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including permits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Spokane. • Applications are reviewed on a rolling basis.