Customer Support Representative - phone and chat support (remote)

Westbrook Oak Banking Services Group is looking for a Customer Support Representative. The job centres on phone and chat support for card disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 14 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Columbus. • We reply to every applicant.