Customer Support Representative - phone and chat support (remote)

Redstone Rowan Legal Group is looking for a Customer Support Representative. The job centres on phone and chat support for client files, and it would suit someone who likes steady, practical work. You would join a small organisation of about 157 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including client files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with an occasional day on site in Oakland. • We reply to every applicant.