Customer Support Representative - phone and chat support (remote)

We are growing our team at Lumen Wren Telecom and adding a Customer Support Representative whose main responsibility will be phone and chat support. We keep people connected and take outages personally. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including network equipment, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Raleigh. • Applications are reviewed on a rolling basis.