Customer Support Representative - phone and chat support (remote)

Summit Basin Civic Services Group provides shared administrative services to local governments around New Orleans, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with quarterly visits in New Orleans. • Applications are reviewed on a rolling basis.