Customer Support Representative - phone and chat support (remote)

We are growing our team at Silverline Maple Housing and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 62 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Anchorage. • We will tell you what to expect at each step of the hiring process.