Customer Support Representative - phone and chat support (remote)

Bluepeak Rowan Civic Services is looking for a Customer Support Representative. The job centres on phone and chat support for public records, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Resolve billing and account issues, including public records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Fort Worth. • We reply to every applicant.