Customer Support Representative - phone and chat support (remote)

We are growing our team at Rivermark Basin Energy and adding a Customer Support Representative whose main responsibility will be phone and chat support. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Tulsa. • We reply to every applicant.