Customer Support Representative - phone and chat support (remote)

We are growing our team at Amberfield Haven Auto Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Customers come back because we explain what they need and what they do not. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Detroit. • Applications are reviewed on a rolling basis.