Customer Support Representative - phone and chat support (remote)

Silverline Beacon Water Authority Partners is a public water utility serving the Virginia Beach area, and we need a Customer Support Representative to lead our phone and chat support. Crews and office staff work closely together. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Virginia Beach. • We reply to every applicant.