Customer Support Representative - phone and chat support (remote)

Bright North Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for water quality, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including water quality, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Columbus. • We reply to every applicant.