Customer Support Representative - phone and chat support (remote)

Stonegate Lantern Property Management Partners manages apartment communities around Oakland. We are hiring a Customer Support Representative to take on phone and chat support. We are flexible about schedules. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Oakland. • Applications are reviewed on a rolling basis.