Customer Support Representative - phone and chat support (remote)

Ironwood Clear Telecom is looking for a Customer Support Representative. The job centres on phone and chat support for network equipment, and it would suit someone who likes steady, practical work. You would join a small organisation of about 11 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Madison. • We will tell you what to expect at each step of the hiring process.