Customer Support Representative - phone and chat support (remote)

We are growing our team at Silverline Amber Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 15 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with quarterly visits in Des Moines. • Applications are reviewed on a rolling basis.