Customer Support Representative - phone and chat support (remote)

We are growing our team at Summit Fox Medical Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Documentation is part of the craft. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including complaint handling, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.