Customer Support Representative - phone and chat support (remote)

Clearpath Junction Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for pipe repairs, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Savannah. • Applications are reviewed on a rolling basis.