Customer Support Representative - phone and chat support (remote)

Harborlight Junction Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for meter reading, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in St. Louis. • We will tell you what to expect at each step of the hiring process.