Customer Support Representative - phone and chat support (remote)

We are growing our team at Silverline Umber Banking Services and adding a Customer Support Representative whose main responsibility will be phone and chat support. We keep decisions close to customers and expect people to explain things plainly. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account openings, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account openings. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Toledo. • We reply to every applicant.