Customer Support Representative - phone and chat support (remote)

Rivermark Nest Property Management manages apartment communities around Des Moines, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Des Moines. • We will tell you what to expect at each step of the hiring process.