Customer Support Representative - phone and chat support (remote)

Silverline Wren Energy is looking for a Customer Support Representative. The job centres on phone and chat support for usage data, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Toledo. • We reply to every applicant.