Customer Support Representative - phone and chat support (remote)

Rivermark Juniper Civic Services Partners supports public agencies in Salt Lake City with budgeting, records and programmes. We are hiring a Customer Support Representative to take on phone and chat support. Benefits and stability attract long tenure. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including procurement, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Salt Lake City. • Applications are reviewed on a rolling basis.