Customer Support Representative - phone and chat support (remote)

Stonegate Wren Telecom builds and runs fibre and wireless networks in the San Jose area. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service installations, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service installations. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with quarterly visits in San Jose. • We will tell you what to expect at each step of the hiring process.